Refund and Returns Policy

Refund & Returns Policy

At Zipto mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

Mobile Accessories & Tech Gadgets

Examples include:

  • iPhone Accessories
  • Chargers & Fast Chargers
  • Power Banks
  • Earbuds & Headphones
  • Data Cables
  • Mobile Covers & Cases
  • Screen Protectors
  • Smart Gadgets & Tech Accessories

To be eligible for a return:

  • The item must be returned within 7 days of delivery.
  • The product must be unused, undamaged, and in its original packaging.
  • All original accessories, manuals, and packaging materials must be included.
  • A clear video proof of the unboxing process is mandatory for claims related to:
    • Damaged products
    • Defective products
    • Missing items
    • Wrong items received

Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to misuse, mishandling, or accidental damage after delivery.
  • Items without original packaging or accessories.
  • Products showing signs of use.
  • Return requests submitted after 7 days of delivery.
  • Claims for damaged, missing, or wrong items without valid unboxing video proof.

How to Request a Return

  1. Contact our support team via:
    • WhatsApp Support
    • Customer Support Call
  2. Provide:
    • Order ID
    • Reason for return
    • Clear photos of the product
    • Complete unboxing video (required for damage, defect, missing item, or wrong item claims)
  3. Our team will review your request and respond within 1–2 business days.

Refund Process

  • Once the return is approved and the product is received and inspected, your refund will be processed within 3–5 business days.
  • Refunds will be issued to:
    • Original payment method, or
    • Zipto mart Store Credit (Customer Preference)

Warranty Claims

Products covered by a manufacturer or supplier warranty will be handled according to the respective warranty terms. Customers may be required to provide proof of purchase and supporting evidence.

Important Notes

  • Zipto mart reserves the right to reject any return request that does not meet the conditions outlined in this policy.
  • For security and fraud prevention purposes, unboxing videos should clearly show the package being opened from the sealed condition.
  • By placing an order with Zipto mart, you agree to the terms of this Refund & Returns Policy.

For any questions, please contact our customer support team. We are always happy to assist you.