Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
At Zipto mart, your satisfaction is our top priority. If you’re not happy with a product, we’re here to help. You can request a return within 7 days of delivery, subject to the conditions below.
- Return Eligibility
Perishable Items
(e.g., fresh fruits & vegetables, dairy, frozen food, meat)
• Eligible for return only if spoiled, expired, or damaged at the time of delivery.
• Must be reported within 24 hours of delivery.
• Image or video evidence is required for verification.
Non-Perishable Items
(e.g., packaged groceries, beverages, cleaning products, personal care items)
• Returnable within 7 days of delivery.
• Must be unused, unopened, and in original condition & packaging.
• Return requests must be supported with image or video proof in case of damage, expired, or wrong items.
- How to Request a Return
• Contact us through the website chat, whatsapp chat or by calling our support.
• Provide your Order ID and explain the issue.
• Attach clear photos or videos showing the product issue (damage, expiry, wrong item, etc.).
• Our team will review and arrange a pickup or guide you to return the item.
- Refund Process
• Once the return is approved and the item is received or verified, your refund will be processed within 3–5 business days.
• Refunds are issued to your original payment method or as Zipto mart wallet credit, based on your preference.
Important Notes
• Returns will not be accepted after 7 days of delivery.
• We reserve the right to refuse returns if:
• The product has been used, damaged after delivery, or tampered with.
• Image or video proof is not provided at the time of return request.
